Overview:
Why Work at Pacific Bath:
Insurance: Medical insurance (PPO plans), vision insurance, dental insurance, voluntary life insurance, and disability insurance (STD, LTD), Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance. Healthcare Flex Spending Account , Dependent Care Flex Spending Account.
Retirement Plans: 401k.
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas
Responsibilities:
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@pacificbath.com
Kohler | Pacific Bath is looking for a Verification Specialist to join our team in our Vancouver, WA Call Center!
Come and work with one of the GREATEST names in business today, KOHLER!
The award-winning Pacific Bath Company is the exclusive dealer in Oregon, Washington, Nevada, and Arizona for KOHLER's LuxStone Walk-in Showers and Walk-in Baths.
Verification Specialists handle the verification of appointments through inbound and outbound calls. Verification Specialists have a proven track record of outstanding customer service and have had a successful career with Pacific Bath as a Customer Service Representative. Verification Specialists overcome addition pricing questions, objections, and requests to secure the existing appointment, while ensuring proper expectations and requirements have been met for the upcoming appointment.
Why Work at Pacific Bath:
- Competitive Pay: $21.50 - $26.50/hr
- Health, Dental, Vision, Disability & Voluntary Insurance
- 401K and Group Life Insurance
- Paid Time Off including Holidays
- Advancement Opportunities
Benefits
Insurance: Medical insurance (PPO plans), vision insurance, dental insurance, voluntary life insurance, and disability insurance (STD, LTD), Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance. Healthcare Flex Spending Account , Dependent Care Flex Spending Account.
Retirement Plans: 401k.
Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas
What you’ll do:
- Manages daily verification lines and duties including incoming phone calls and appointment scheduled.
- Handles rebooking efforts by calling reset opportunities while managing high volumes of inbound and/or outbound calls in a timely manner.
- Confirms customer information by answering/making calls in relation to existing appointments; interviewing current or potential customers while verifying information in the CRM system
- Communicates and provides information internally and externally to assist and enable organizational operations and effective service.
What you’ll bring:
- 2+ years of call center and customer service experience.
- Exceptional verbal and written communication skills with the ability to speak clearly and concisely over the phone with Customers, Managers and Employees.
- Exceptional multi-tasking skills (talk and type simultaneously) with the ability to manage high volumes of inbound and outbound calls in a timely manner.
- Expertise in overcoming objections and solving problems, ability to deal with a variety of situations and a tolerance for high stress.
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At this time, our company is unable to sponsor or take over sponsorship of any employment Visa.
If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to hr@pacificbath.com
